FAQ

→ Yes, we offer professional artwork services to help you create the perfect print. Whether you need a complete custom design or help fine-tuning an existing one, our design team is here to help.
 

→ No changes can be made to the artwork once submitted to us for printing.

→ No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of colour of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company.

→ Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. We will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. We are not be responsible for any infringement of artwork content.

→ There will be an extra charges for any amendment or design edit.

→ Bleed is needed for the artwork.

→ The best print quality is 300dpi or higher.

→ PDF or Illustrator with created outline and all images already embed to avoid any missing link or font. Please make sure that the artwork is not overprint.

→ No. Monitor colour is in RGB mode and printing is in CMYK mode which causes changes on colour. Similarity of the colour is around 80% only. We cannot get the actual visual colour on desktop to publishing. We cannot guarantee that the colour will be same 100%. If you need better match colour, you may provide us digital proof so we can try to match as much as we can on the output. But for each sample, we will charge accordingly.

→ Do make all the part needed for hot stamping / spot uv 100% black with the same size of original artwork in pdf or Illustrator. For spot uv, it will be laminate but different case goes to hot stamping. Hot stamping doesn’t required any lamination on the artwork. However for offset business card printing, it is a must for better result. Do contact us for more details.

→ Images from internet are usually in 72 dpi and in GIF or JPG format. Usually these type of file do not provide good quality for printing. These images would appear pixilated and blur. For best result, it is recommended that the images are taken from your own. However, if there are no images, then it is better if you check the images you have from internet before provide to us the final artwork.

→ The best way is to create pages by pages. Means, if you have 12pages, do set the file starting from page 1, pages 2 and so on until pages 12.

→ Up to 310mm x 445mm including bleeding.

→ We offer a wide range of digital printing services, including:

• Business cards
• Flyers & Brochures
• Posters & Banners
• Custom Apparel (T-shirts, Hoodies, etc.)
• Stickers & Labels
• Booklets & Catalogs
• Invitations & Greeting Cards
• Canvas Prints
• And much more!

If you have a custom project, feel free to contact us, and we’ll help bring your idea to life.

→ We specialize in both small and large print runs. Our minimum order for most products is just 1 piece. Whether you need a single print or hundreds, we’ve got you covered.

→ To place an order, simply:

1. Choose your product
2. Upload your design or select from our templates
3. Select your quantity and any custom options (size, finish, etc.)
4. Add to cart and proceed to checkout
   Once we receive your order, we’ll process it and begin production!

→ Turn around times vary depending on the product and quantity. However, we typically offer:

• Standard orders: 3-5 business days
• Rush orders: 1-2 business days (available for some products)
  Once your order ships, you’ll receive tracking information for quick updates.

→ You can create an account by clicking on the “Sign Up” or “Register” button on our website and filling in your basic details such as name, email, and password.

→ Yes. You must login into you account, then click on my profile to update your account information.

→ Go to Login/Register and click 'Forget Password' located at the side of the login screen and key in necessary details in the box . Your password will be emailed to you as soon as possible.

→  All online transactions are processed through a secure ASI server. Our security infrastructure is routinely monitored and updated to ensure that all information and data stored on our servers remain fully protected and uncompromised.

→ Your account will remain active, and any remaining cash advance balance will continue to be available for your use. However, if you anticipate that you will no longer require this account, we strongly recommend closing it and withdrawing any remaining funds.

→ Yes, we use secure payment gateways and encryption to ensure your personal and financial information is fully protected

→ No. The top-up bonus is credited exclusively as account credit and is not withdrawable. The bonus can only be used for purchasing products or services within the platform.

→ No. If there are changes on the name card design, there will be extra charges, depend on the difficulties on the design.

→ 3mm bleed is needed for the artwork. This is to ensure there will be no white space when cutting.

→ 300 dpi or higher original images.

→ PDF or Illustrator with created outline and all images already embed to avoid any missing link or font. Please make sure that the artwork is not overprint.

→ No. Monitor colour is in RGB mode and printing is in CMYK mode which causes changes on colour. Similarity of the colour is around 80% only. We cannot get the actual visual colour on desktop to publishing. We cannot guarantee that the colour will be same 100%. If you need better match colour, you may provide us digital proof so we can try to match as much as we can on the output. But for each sample, we will charge accordingly.

→ Do make all the part needed for hot stamping / spot uv 100% black with the same size of original artwork in pdf or Illustrator. For spot uv, it will be laminate but different case goes to hot stamping. Hot stamping doesn’t required any lamination on the artwork. However for offset business card printing, it is a must for better result. Do contact us for more details.

→  Images from internet are usually in 72 dpi and in GIF or JPG format. Usually these type of file do not provide good quality for printing. These images would appear pixilated and blur. For best result, it is recommended that the images are taken from your own. However, if there are no images, then it is better if you check the images you have from internet before provide to us the final artwork.

→ Please refer to delivery schedule. Please contact our customer service for Express Print

→ Lamination is recommended, as it provides additional protection against everyday wear and tear.

→ Yes. Please do contact us for more information.

→  Yes, We offer sample prints for many products. Contact our customer service team to request a sample of your product before committing to a full order.

→  We strive to fulfill orders as quickly as possible. If you need to make changes, please contact us immediately. We can often make adjustments before the production process begins. Once production is underway, changes may not be possible.

→ You may visit our blog for more detailed information on product specifications and the latest announcements https://cetak.my

→  The completion time of your order consists of production and delivery time. The respectively valid production time can be found on each product calculation page.

→  We will send email to inform customer on the status of delivery. If you do not receive your goods according to the delivery schedule, please contact us immediately.

→ While we strive to send your completed order out on time, the exact time of its arrival to your doorstep will depend on the courier service company. Although the courier service company we have engaged delivers to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.

→ Our appointed courier service provider delivers to all states in Malaysia. However, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.

→ Yes. The orders can be collected from our office .

→ While we are committed to the timely delivery of goods to all our members, we cannot guarantee you 100% punctuality due to factors such as Acts of God, national emergencies and the efficiency of the courier service company. Also, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.

→  Contact our Customer Service at +(6)03-892 00579 . Provide us your order reference number and tell us the problem. We'll try to sort it out as soon as possible.

→  Most completed goods are securely packed in paper cartons labeled with content information such as customer’s name and delivery address, product type, quantity and handling instructions.

→  For large format printing, we will put the banner into one of the hard round paper carton before we courier.

→ Here are some reasons that can cause delay:

• Your courier service outlet in your area is inconsistent
• Delivery day falls on Saturday
• The courier service outlet in your zone is closed for a public holiday
• Production delay

→ Shipping costs depend on the size and weight of your order, as well as your location. During checkout, you will be able to view the available shipping options and their associated costs. We offer standard, expedited, and overnight shipping options.

→ Yes, we offer international shipping to most countries. International shipping costs will be calculated at checkout, and delivery times may vary based on your location.

→ You cannot cancel or change your order once submitted. Therefore please check your artwork and order details carefully before submitting them to us. We will not entertain any members’ request to change their order to another order of lesser, equivalent or higher value.

→ If you have detected an error only after submitting your order to us, it is your responsibility to contact our customer service immediately so that we can put your job on hold until you make the necessary amendments. In such a case, please note that there will be a delay in the completion and delivery of your goods. All jobs listed as such must be resolved within 14 days by that member (beginning from the date of when pending notice was given), or else the order will be considered null and void. All payment charges is not refundable.

→ Login into your account, check the status of the jobs. Our operator will acknowledge you regard the status of your job and we’ll send you a tracking number so you can monitor its progress. You can track your package through the carrier’s website.

→ PLEASE TAKE NOTE - We will only reprint or refund the cost of any product that fails to meet the conditions under the General Expectation on Printing Outcome. However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers,  we do not review artwork/documents for content or spelling.

→If you have any questions or need assistance, feel free to reach out:

• Email: info.asibiz@gmail.com
• Phone: +(6)03-892 00579
• Live Chat: Available on our website during business hours.

Our team is here to help you with anything you need!